CUSTOMER SERVICE REPRESENTATIVE
Springfield, OR Springfield, OR Full-time Full-time $19 - $23 an hour $19 - $23 an hour 7 days ago 7 days ago 7 days ago Who we are Rapidly growing and one of the Pacific Northwest Regions largest providers of Respiratory and Sleep Therapy equipment, Performance Home Medical has established itself as the industry leader.
We could not have experienced the success we have without the committed professionals that comprise our teams.
Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care.
We're able to provide this level of care because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.
At Performance Home Medical, we are dedicated to improving quality of life for our patient's by helping them breathe easier and sleep better.
If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.
Who we're looking for.
We're seeking a Customer Service Professional that understands the value of providing an exceptional customer service experience.
You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, who enjoys coaching/supporting patients to meet their therapy goals and you must be committed to serving our patients with the highest level of care.
In return, we'll provide you with an environment where you'll be a valued collaborator to improve patient experience.
As well, we will provide you with the guidance, training, and mentorship necessary to take your career to the next level.
Assists PHM patients on the use of the equipment received to assist in meeting insurance coverage criteria.
Assists and encourages patient on the use of equipment to assist in maximum benefit from PAP therapy.
Corresponds with referral sources for the receipt of follow up paperwork to assist in favorable financial outcomes.
Process orders according to PHM procedures Contacts and informs patients of the order received Answer incoming calls in an efficient and courteous manner Enter Patients into the PHM electronic medial record program Generates orders and assist in scheduling of delivery Answer incoming calls in an efficient an dcourteous manner Maintain a current knowledge of products offered by PHM.
Proactively offer resupply and private pay items sold by PHM to callers.
Generate new supply orders and process according to procedure ensuring timely resupply for patients.
Collaborate with other PHM employees to provide exceptional support to PHM customers.
Other tasks that may be assigned by the direct supervisor or manager.
Technologically proficient with strong computer skills.
Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
Responsible and reliable.
Quick learner.
Team player that will contribute to a professional and fun working environment.
Skilled in the art of de-escalation when problems arise.
Troubleshooting patient issues with equipment, in person and over the phone.
Operate phone systems in a professional manner.
Excellent communication skills, both verbal and written.
Problem solver with a demonstrated track record of high performance.
Positive attitude and a willingness to assist the team as needed.
Highly organized and detail oriented.
Procuring and completing any necessary documentation required.
Scheduling patient appointments and assisting Clinicians as directed.
Prior knowledge/hands-on experience with PAP equipment - Preferred.
Ability to type minimum of 30 words per min.
Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
We could not have experienced the success we have without the committed professionals that comprise our teams.
Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care.
We're able to provide this level of care because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.
At Performance Home Medical, we are dedicated to improving quality of life for our patient's by helping them breathe easier and sleep better.
If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.
Who we're looking for.
We're seeking a Customer Service Professional that understands the value of providing an exceptional customer service experience.
You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, who enjoys coaching/supporting patients to meet their therapy goals and you must be committed to serving our patients with the highest level of care.
In return, we'll provide you with an environment where you'll be a valued collaborator to improve patient experience.
As well, we will provide you with the guidance, training, and mentorship necessary to take your career to the next level.
Assists PHM patients on the use of the equipment received to assist in meeting insurance coverage criteria.
Assists and encourages patient on the use of equipment to assist in maximum benefit from PAP therapy.
Corresponds with referral sources for the receipt of follow up paperwork to assist in favorable financial outcomes.
Process orders according to PHM procedures Contacts and informs patients of the order received Answer incoming calls in an efficient and courteous manner Enter Patients into the PHM electronic medial record program Generates orders and assist in scheduling of delivery Answer incoming calls in an efficient an dcourteous manner Maintain a current knowledge of products offered by PHM.
Proactively offer resupply and private pay items sold by PHM to callers.
Generate new supply orders and process according to procedure ensuring timely resupply for patients.
Collaborate with other PHM employees to provide exceptional support to PHM customers.
Other tasks that may be assigned by the direct supervisor or manager.
Technologically proficient with strong computer skills.
Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
Responsible and reliable.
Quick learner.
Team player that will contribute to a professional and fun working environment.
Skilled in the art of de-escalation when problems arise.
Troubleshooting patient issues with equipment, in person and over the phone.
Operate phone systems in a professional manner.
Excellent communication skills, both verbal and written.
Problem solver with a demonstrated track record of high performance.
Positive attitude and a willingness to assist the team as needed.
Highly organized and detail oriented.
Procuring and completing any necessary documentation required.
Scheduling patient appointments and assisting Clinicians as directed.
Prior knowledge/hands-on experience with PAP equipment - Preferred.
Ability to type minimum of 30 words per min.
Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
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